Support

For help with Simple Price Sync or Simple Stock Sync, email:

admin@fullstackpretender.tech

What to include in your email

  • Your Shopify store URL (e.g. your-store.myshopify.com)
  • Which app you’re using (Simple Price Sync or Simple Stock Sync)
  • Which accounting / stock system you’re connected to (Xero, QuickBooks, etc.)
  • The affected SKU(s) or Product Code(s)
  • The sync direction you have configured
  • Screenshots of the relevant settings or error messages

Including this information up front lets us diagnose and fix the problem on the first reply.

Common issues

Auto-Map shows 0 matches (QuickBooks)

The “Show SKU column” setting in QuickBooks is disabled. See the Simple Price Sync page for step-by-step instructions to enable it.

“Reconnect Shopify required” banner

Click the Reconnect button in the app dashboard. This re-issues a fresh Shopify access token. The banner only appears when the app hasn’t been opened for over 24 hours and the automatic token refresh has lapsed.

Xero or QuickBooks connection expired

Reconnect the provider in app Settings.

Response time

We aim to respond within 1 business day (Australian Eastern time).

Scroll to Top