Simple Price Sync \u2014 Support & FAQ
Last updated: 2 May 2026<\/p>\n\n\n\n
Pricing
Starter Plan $10 \/ month
We sync up to 1,000 SKUs. Once the 1,000 SKU limit is reached, existing mapped SKUs will continue to sync, but no new SKUs will be added.<\/p>\n\n\n\n
Pro Plan $20 \/ month\u00a0
We sync up to 10,000 SKUs. Once the 10,000 SKU limit is reached, existing mapped SKUs will continue to sync, but no new SKUs will be added.<\/p>\n\n\n\n
Overview
Simple Price Sync keeps prices aligned between Shopify and your accounting system. We currently support:<\/p>\n\n\n\n
Xero and QuickBooks Online
You connect one accounting provider at a time, and choose one sync direction at a time:<\/p>\n\n\n\n
Shopify \u2192 Accounting System
Accounting System \u2192 Shopify
The app does not run two-way sync at the same time. This is intentional to prevent loops, conflicting updates, and accidental stock overwrites.<\/p>\n\n\n\n
How Sync Works
Automatic SKU Mapping
Simple Price Sync matches Shopify SKU’s to your accounting systems SKU or Product Code. You can make either Shopify or your accounting system your “Master” for stock counts, Sync Diection can be Shopify SKU \u2194 Xero Item Code in either direction or Shopify SKU \u2194 QuickBooks SKU in either direction, field Mappings are checked before manual and scheduled syncs. When matches change, the app updates or removes outdated mappings automatically.<\/p>\n\n\n\n
Delta Sync
After the first sync, the app updates only products with price changes since the last sync.<\/p>\n\n\n\n
Full Sync
The first sync is always a full sync. You can also run a full sync manually from the dashboard whenever you need to refresh all mapped products.<\/p>\n\n\n\n
Manual Sync
You can trigger a sync from the dashboard at any time.<\/p>\n\n\n\n
Scheduled Sync
You can enable automatic scheduled syncs based on your chosen interval. The minimum sync interval is 60 minutes.<\/p>\n\n\n\n
Requirements
SKU or Product Code must match for automatic mapping to work: <\/p>\n\n\n\n
Codes must be unique
Items must exist in both systems
If no match is found, the product will not sync.<\/p>\n\n\n\n
Shopify Requirements
The product or variant exists
A SKU is set
Xero Requirements
The item exists
The Item Code is set and unique
The item is tracked as inventory (the app only syncs tracked inventory items, not untracked services or archived items)
QuickBooks Online Requirements
The item exists and is Active
The item type is Inventory, Non-Inventory, or Service (Group\/Bundle items are skipped)
The SKU field is populated AND visible \u2014 see the QuickBooks Setup section below<\/p>\n\n\n\n
\u26a0\ufe0f QuickBooks Setup \u2014 Turn On the SKU Column
By default, QuickBooks Online hides the SKU field. Without it enabled, the QuickBooks API does not return SKU values, and the app will find 0 matches during Auto-Map.<\/p>\n\n\n\n
To enable SKU in QuickBooks Online:<\/p>\n\n\n\n
Click the \u2699 Settings (gear icon) in the top-right of QuickBooks
Choose Account and settings
Click the Sales tab on the left
In the Products and services section, click the pencil to edit
Toggle ON: \u2705 “Show SKU column”
Click Save \u2192 Done
Open each product in Sales \u2192 Products and services and confirm the SKU field has a value (it must match your Shopify SKU exactly)
After enabling, return to Simple Price Sync and click Auto-Map by SKU again.<\/p>\n\n\n\n
Sync Direction Options
Shopify \u2192 Xero \/ QuickBooks
Changes made in Shopify update item sales prices in your accounting system.<\/p>\n\n\n\n
Xero \/ QuickBooks \u2192 Shopify
Changes made in your accounting system update Shopify variant prices.<\/p>\n\n\n\n
No Two-Way Sync
Simple Price Sync allows only one active sync direction at a time. This is designed to avoid loops and price conflicts between systems.<\/p>\n\n\n\n
Important: Changing sync direction does not reverse previous price updates. Before running a sync, make sure the selected direction matches the system you want to use as the source of truth<\/strong>.<\/p>\n\n\n\n Exclusions What the App Does Not Do Create products in Shopify Frequently Asked Questions Can I switch from Xero to QuickBooks (or vice versa)? Do SKUs need to match? My QuickBooks items have SKUs in the UI, but Auto-Map shows 0 matches. Why? Can I choose the sync direction? Does the app sync inventory quantities or product information? Does the app create products or items? Can I run a full sync manually? Can I exclude some SKUs? Why did a sync finish very quickly? Troubleshooting SKU \/ Item Code matches between Shopify and your accounting system Most common cause: Show SKU column is disabled in QuickBooks. See the QuickBooks Setup section above.<\/p>\n\n\n\n Xero Connection Expired QuickBooks Connection Expired Shopify Connection \u2014 “Reconnect Required” Banner Shopify App Installed but Nothing Syncs Connections are active Support Please include:<\/p>\n\n\n\n Your Shopify store URL Simple Price Sync \u2014 Support & FAQLast updated: 2 May 2026 PricingStarter Plan $10 \/ monthWe sync up to 1,000 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9091","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/9091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9091"}],"version-history":[{"count":2,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/9091\/revisions"}],"predecessor-version":[{"id":9094,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/9091\/revisions\/9094"}],"wp:attachment":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
You can exclude specific SKUs from syncing. Excluded SKUs are skipped during sync runs.
<\/p>\n\n\n\n
Simple Price Sync does not:<\/p>\n\n\n\n
Create items in Xero or QuickBooks Online
Sync titles, descriptions, images, or metadata
Sync products without valid SKU mapping
Run bidirectional sync
Sync to multiple accounting providers at once
The app is focused only on stock synchronization.<\/p>\n\n\n\n
Which accounting systems are supported?
Xero and QuickBooks Online. You connect one at a time.<\/p>\n\n\n\n
Yes. Disconnect your current provider in the app, then connect the other. Note: existing product mappings are tied to the previous provider \u2014 Auto-Map will need to run again.
<\/p>\n\n\n\n
Yes. SKU \/ Product Code matching is required for automatic mapping.<\/p>\n\n\n\n
You need to enable the “Show SKU column” setting in QuickBooks. See the QuickBooks Setup section above.<\/p>\n\n\n\n
Yes. You can choose either Shopify \u2192 Accounting or Accounting \u2192 Shopify.<\/p>\n\n\n\n
No. The app syncs prices only.<\/p>\n\n\n\n
No. Products and items must already exist in both Shopify and your accounting system.<\/p>\n\n\n\n
Yes. Use Run Sync Now and enable Full Sync when needed.<\/p>\n\n\n\n
Yes. Add them in the exclusions section.
<\/p>\n\n\n\n
If nothing changed, a delta sync can finish quickly with most items marked unchanged.<\/p>\n\n\n\n
Prices Not Syncing
Check the following:<\/p>\n\n\n\n
The product exists in both systems
A price is set in the source system
The SKU is not excluded
Shopify and accounting connections are active
The sync direction is set correctly
For QuickBooks: the Show SKU column setting is enabled
Auto-Map Shows 0 Matches (QuickBooks)
<\/p>\n\n\n\n
Reconnect Xero in the app settings.<\/p>\n\n\n\n
Reconnect QuickBooks in the app settings. QuickBooks tokens require periodic re-authorisation.<\/p>\n\n\n\n
If the dashboard shows a Reconnect banner, click Reconnect Shopify. This re-issues a fresh access token. (This is normal \u2014 modern Shopify offline tokens expire periodically and are refreshed automatically; the banner only appears if automatic refresh fails.)<\/p>\n\n\n\n
Open the app in Shopify admin and confirm:<\/p>\n\n\n\n
Sync direction is set
Sync is enabled (scheduled or manual)
At least one product mapping exists (run Auto-Map by SKU if not)
<\/p>\n\n\n\n
For help, email: admin@fullsatckpretender.tech<\/p>\n\n\n\n
Which accounting system you’re using (Xero or QuickBooks Online)
The affected SKU \/ Product Code
The sync direction you are using
Screenshots of relevant settings or logs<\/p>\n","protected":false},"excerpt":{"rendered":"