{"id":130,"date":"2026-05-02T00:00:00","date_gmt":"2026-05-02T00:00:00","guid":{"rendered":"https:\/\/fullstackpretender.tech\/?page_id=130"},"modified":"2026-05-03T08:28:05","modified_gmt":"2026-05-03T08:28:05","slug":"support","status":"publish","type":"page","link":"https:\/\/fullstackpretender.tech\/?page_id=130","title":{"rendered":"Support"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-center\">Support<\/h1>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">For help with Simple Price Sync or Simple Stock Sync, email:<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><a href=\"mailto:admin@fullstackpretender.tech\">admin@fullstackpretender.tech<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to include in your email<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your Shopify store URL (e.g. <code>your-store.myshopify.com<\/code>)<\/li>\n\n\n\n<li>Which app you&#8217;re using (Simple Price Sync or Simple Stock Sync)<\/li>\n\n\n\n<li>Which accounting \/ stock system you&#8217;re connected to (Xero, QuickBooks, etc.)<\/li>\n\n\n\n<li>The affected SKU(s) or Product Code(s)<\/li>\n\n\n\n<li>The sync direction you have configured<\/li>\n\n\n\n<li>Screenshots of the relevant settings or error messages<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Including this information up front lets us diagnose and fix the problem on the first reply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Auto-Map shows 0 matches (QuickBooks)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The &#8220;Show SKU column&#8221; setting in QuickBooks is disabled. See the <a href=\"\/simple-price-sync\/\">Simple Price Sync<\/a> page for step-by-step instructions to enable it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Reconnect Shopify required&#8221; banner<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click the Reconnect button in the app dashboard. This re-issues a fresh Shopify access token. The banner only appears when the app hasn&#8217;t been opened for over 24 hours and the automatic token refresh has lapsed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Xero or QuickBooks connection expired<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reconnect the provider in app Settings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Response time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond within 1 business day (Australian Eastern time). <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support For help with Simple Price Sync or Simple Stock Sync, email: admin@fullstackpretender.tech What to include in your email Including [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-130","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=130"}],"version-history":[{"count":2,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/130\/revisions"}],"predecessor-version":[{"id":266,"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=\/wp\/v2\/pages\/130\/revisions\/266"}],"wp:attachment":[{"href":"https:\/\/fullstackpretender.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}